Collection: Return and Refund Policy

Return and Refund
Policy

Effective Date: [Insert Date]

At HerbAush Herbal Cosmetics, we are dedicated to
ensuring your satisfaction with every purchase. If you are not completely
satisfied with your order, please review our Return and Refund Policy below.

1. Eligibility for
Returns

You may return items purchased from our website
under the following conditions:

Condition: Products
must be unused, unopened, and in their original packaging.

Time Frame: Returns must
be initiated within 10 days of the delivery date.

Non-Returnable Items:
Certain items are non-returnable for hygiene reasons, including:

Opened or used personal care products (e.g., creams, serums).

Gift cards or promotional items.

2. Initiating a
Return

To initiate a return, please follow these steps:

Contact Us: Reach out to
our customer service team at [your email] or [your phone number] to
request a return authorization.

Provide Information:
Include your order number and details about the item(s) you wish to
return.

Return Instructions: Once
your return is authorized, you will receive detailed instructions on how
to send your items back.

3. Return Shipping
Costs

Customer Responsibility: Customers are responsible for return shipping costs unless the
return is due to an error on our part (e.g., wrong item sent or defective
product).

Shipping Recommendations: We recommend using a trackable shipping service or purchasing
shipping insurance for items over ₹1,000, as we cannot guarantee receipt
of your returned item.

4. Refund Process

Upon receiving your returned item, we will inspect
it and notify you of the status of your refund:

Approval: If approved,
your refund will be processed within 7-10 business days and
credited back to your original payment method.

Processing Time: Please note
that it may take some time for your bank or credit card company to process
and post the refund.

5. Exchanges

We currently do not offer direct exchanges. If you
wish to exchange an item, please return the original item for a refund and
place a new order for the desired item.

6. Damaged or
Defective Items

If you receive a damaged or defective product,
please contact us within 7 days of delivery. We will arrange for a
replacement or refund as appropriate.

7. Contact Us

If you have any questions or concerns regarding our
Return and Refund Policy, please feel free to reach out:

Email: [your email]

Phone: [your phone
number]

Thank you for choosing HerbAush Herbal Cosmetics.
Your satisfaction is our top priority!